Privacy Policy

We collect and generate various data points about you. Data by which you are identified is termed as “Personal Data”. Personal Data does not mean information that is freely available or accessible in the public domain. Your Privacy is of utmost importance to us and the protection of your Personal Data is a key commitment for us. We are also governed by the provisions of applicable law in India including the Information Technology Act 2000 and the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 to maintain the privacy of your Personal Data.

I. Personal Data

Personal Data we may collect from you are as under:

Personal details (e.g. name, contact details including, residential address, date of birth, documents such as Identity Card/Passport details/Aadhaar details/PAN/Voter ID/Driving license, and/or education details) provided by you to us to avail various products/services from us.
Your details including transaction history, balances, and payment details, for effecting transfer of money through various payment channels provided by us.
Financial details (e.g. income, expenses, and/or credit history) needed as part of a request for some of our products/services;
images of documents/ photos required to avail of any of our products/services.
voice recordings of our conversations with our customer care agent with you to address your queries/grievances;
employment details (e.g. occupation, positions held, employment history, salary and/or benefits) as part of our record retention for credit/various product evaluations or required under applicable law including Prevention of Money Laundering (Maintenance of Records) Rules, 2005
specimen signature(s) for processing of your instructions received by us through our various payment and delivery channels;
opinions provided by you to us by way of feedback or responses to surveys;
information obtained from your mobile device by way of using our app like device location, communication information including contacts and call logs, device information (including storage, model, mobile network), and transactional and promotional SMS/app notifications.

II. Sharing of your Personal Data

Any Personal Data that we have access to shall never be shared without your consent. In various processes/submission of applications/availment of product/service offerings, we even seek your explicit consent to use/share your Personal Data. In our business and operational processes, we only share the data on a partial and “need-to-know” basis with designated personnel or partners or service providers. We will share your data with competent/legal/statutory/regulatory agencies/authorities or partners/service providers acting on our behalf (as the case may be) in the following cases:

Only for enabling the provision of the products/services availed by you, strictly on a “need to know” basis and subject to applicable laws.
It is directed or required by legal/regulatory/statutory/governmental authorities under applicable laws/regulations through a legally obligated request.
It is required by financial institutions to verify, mitigate or prevent fraud or to manage risk or recover funds in accordance with applicable laws/regulations.

III. Usage of Your Personal Data

We use your Personal Data in our business activities for providing our or our partners’ products/services and to perform, among other actions, the following:

to facilitate the transactions or report on these transactions;
to undertake research and analytics for offering or improving our products/services and their security and service quality;
to check and process your applications submitted to us for products/services and/or instructions or requests received from you in respect of these products/services;
to share with you, updates on changes to the products/services and their terms and conditions;
to take up or investigate any complaints/claims/disputes;
to respond to your queries or feedback submitted by you;
to verify your identity for us to provide products/services to you;
to carry credit checks, screenings, or due diligence checks as lawfully required by us;
to monitor and review products/services from time to time;
to undertake financial/regulatory/management reporting, and create and maintain various risk management models;
for conducting audits and for record-keeping purposes;
for selective offers and promotions.

External Processing: We may provide your personal information to our affiliates or other trusted businesses or persons or service providers engaged by us, or institutions that we partner with to assist us with providing you with products/services to better serve your needs and interests, based on your instructions and in compliance with our Privacy Policy and any other appropriate confidentiality and security measures. We also use your Personal Data to fulfil the requirements of applicable laws/regulations and/or court orders/regulatory directives received by us.

IV. Purging/Deletion of your Personal Data

You may delete your tutor.com.co account at any time by making such a choice in the tutor.com.co website. With this, we will no longer provide your data for external processing as mentioned above. However, we retain your Personal Data as long as the purpose for its usage exists, after which the same is disposed of by us except for any record retention required as per applicable law.
The provisions of various laws require your transaction logs to be stored for longer periods post the deletion of an account. Further, in the event of the pendency of any legal/regulatory proceeding or receipt of any legal and/or regulatory direction to that effect, we may be required by the law of the land to retain your Personal Data for longer periods.

You can also request a complete Data Deletion by sending an email to us at hi@tutor.com.co with a subject line “Delete my Data” Our team will revert back to you with an update on the deletion of data from all our databases within 96 hours of receiving your email.

V. Cookie Policy

Please note that a “cookie” is a small piece of information stored by a web server on a web browser so it can be later read back from that browser.
We may use cookie and tracking technology depending on the features offered.
No Personal Data will be collected via cookies and other tracking technology; however, if you previously provided Personal Data, cookies may be tied to such information.

Links to other websites

Our website may contain links to other websites which are not maintained by us. This privacy policy only applies to us. You are requested to read the other website’s privacy policies when visiting those websites.

VII. Reasonable Security Practices and Procedures

We take various steps and measures to protect the security of your Personal Data from misuse, loss, unauthorised access, modification or disclosure. We use the latest secure server layers encryption and access control on our systems. Our safety and security processes are audited by a third-party cyber security audit agency from time to time. We have provided multiple levels of security to safeguard your account through the Login/Logout option and the AppLock feature that can be enabled by you. We also ensure the device binding so that the same login cannot be used on different devices without any additional authentication/OTP. Please do not share your tutor.com.co login, password and OTP details with anybody.

VIII. Contact us

You may contact us on any aspect of this policy or for any discrepancies/grievances with respect to your Personal Data, by writing to us at tutor.com.co, Dodhpur, Aligarh, Uttar Pradesh – 202001.

IX. Policy Review & Updates

This policy will be reviewed by us as and when required and the same may change at any time. The latest & most updated policy can always be found at https://www.nextlyai.com/privacy-policy/. While we will make reasonable efforts to keep you posted on any updates to this privacy policy, to make sure that you are aware of any changes, we recommend that you review this policy periodically. This Privacy Policy shall apply uniformly to tutor.com.co’s desktop website, tab, and mobile site. In this policy, the words “we”, “ours” and/or “us” refer to tutor.com.co, and “you” and/or “your” refer to our customers.

X. Cancellation (Applicable Before service use)

In 12 hours customers can initiate the cancellation & once the cancellation is approved within 3 days refund will be processed and in 7-10 working days amount would be reflected in the customer’s bank account.

XI. Refund (Applicable After service use)

Refer to Refund & Cancellation Policy.

Legal

Introduction
1. tutor.com.co (“Company”, “we”, “us” and “our”) respects the privacy of its users accessing its website at https//www.tutor.com.co/* (“Website”). For the purposes of this privacy policy (“Privacy Policy”) and wherever the context so requires “you”, “your”, “yourself”, or “user” shall mean any natural or legal person who accesses or uses the Website and in the event that a natural person is representing a business entity, reference to such terms shall include a reference to the business entity.
2. The Company has adopted this Privacy Policy, in compliance with the provisions of applicable laws, to inform you of what information we collect from you through the Website, how we collect the information, how we may use it and the steps we take to protect it.
3. The Company has provided this Privacy Policy to familiarise you with:
  1. The type of data or information that you share with or provide to the Company and that Company collects from you;
  2. The purpose for collection of such data or information from you;
  3. Company’s information security practices and policies; and
  4. Company’s policy on sharing or transferring your data or information with third parties.
4. The capitalized words and expressions used in this Privacy Policy and not defined herein but defined in the Information Technology Act 2000 (“IT Act”) and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“SPDI Rules”) will have the meanings assigned to them thereunder.
5. Please note that usage of the term Personal Information includes Sensitive Personal Data or Information (“SPDI”), wherever appropriate and/or mandated under the IT Act and the SPDI Rules.
Collection of Information
1. The “Information” provided by you to Company or collected from you by Company may consist of “Personal Information” and “Non-Personal Information”.
2. Personal Information for the purposes of this Privacy Policy shall include, but not be limited to:
  1. Your user name along with your password;
  2. Your name;
  3. Your address;
  4. Your telephone number;
  5. Your e-mail address or other contact formation;
  6. Your date of birth;
  7. Your gender;
  8. Information regarding your transactions on the Website, (including sales or purchase history);
  9. Your financial information such as bank account information or credit card or debit card or other payment instrument details including one-time password;
  10. Internet protocol address;
  11. Any other Information that you provide during your registration process, if any, on the Website; or
  12. Identification code of your communication device which you use to access the Website or otherwise deal with Company,
3. Such Personal Information may be collected in various ways including during the course of your availing of certain services offered on the Website. Such instances include but are not limited to making an online purchase, participating in any online survey or contest, communicating with Company’s customer service by phone, email or otherwise or posting user reviews on the items available on the Website.
4. We may receive Personal information about you from third parties, such as social media services, commercially available sources and business partners. If you access Website through a social media service or connect service on the Website to a social media service, the information we collect may include your user name associated with that social media service, any information or content the social media service has the right to share with us, such as your profile picture, email address or friends list, and any information you have made public in connection with that social media service. When you access the Website or otherwise deal with the Company through social media services or when you connect any Website to social media services, you are authorizing Company to collect, store, and use and retain such information and content in accordance with this Privacy Policy
5. You represent that the Personal Information you provide to us from time to time is and shall be correct, current and updated and that you have all the rights, permissions and consent to provide such information. Your providing the data/ information and the Company’s consequent storage, collection, usage, transfer, access or processing of the same shall not be in violation of any third-party agreement, laws, judgments, orders or decrees.
6. The Company may also collect information other than Personal Information from you through the Website when you visit and/or use the Website. Such information may be stored in server logs. This Non-Personal Information would not assist Company to identify you personally. This Non-Personal Information may include:
  1. Your geographic location;
  2. details of your telecom service provider or internet service provider;
  3. the type of browser (internet explorer, firefox, opera, google chrome etc.);
  4. the operating system of your system, device and the Website you last visited before visiting the Website;
  5. The duration of your stay on the Website is also stored in the session along with the date and time of your access, Non-Personal Information is collected through various ways such through the use of cookies.
Purpose and Usage of Personal Information
1. The Company does not disclose, transfer, trade, rent or sell your Personal Information in any manner, except as specified herein or if you express your consent towards the same.
2. Information provided by you is used only:
  1. To facilitate your use of the Website;
  2. To respond to your concerns, inquiries or address your requests for information about the various services we offer;
  3. To provide you with information about the Company’s services/products and send you information, materials and offers from the Company;
  4. To send you important information regarding the Website, changes to the Company’s terms of service and various policies and/or other miscellaneous information;
  5. To send you surveys and marketing communications that the Company believes may be of interest to you;
  6. To personalize your experience on our Website;
  7. To complete and fulfil your purchase, if you purchase any content or avail of any service from the Website, for example, to have your payments processed, communicate with you regarding your purchase and provide you with related customer service;
  8. To administer product downloads;
  9. To conduct internal reviews and data analysis for the Website (e.g., to determine the number of visitors to specific pages within the Website);
  10. To improve the services, content and advertising on the Website;
  11. To protect the integrity of the Website; and
  12. To comply with legal requirements and disclosures provided under the laws of India.
3. Your Information will be kept confidential to the maximum possible extent and in accordance with the provisions set out herein.
4. Cookies are alphanumeric identifiers that our Website places onto your computer’s hard drive. Company may store temporary or permanent ‘cookies’ on your computer. We may also use cookies and/or shared objects to track and understand the traffic on our Website. Cookies identify your computer so that we can recognize you the next time you visit us. We may use cookies and/or shared objects to collect and store some information about you, such as the name of the domain and host from which you access the internet, the internet protocol address of the computer you are using, the date and time you access our Website and the internet address of the Website from which you linked directly to our Website. We use this information to better understand our users and customize our site for users’ particular preferences. You can erase or choose to block these cookies from your computer. You can configure your computer’s browser to alert you when we attempt to send you a cookie with an option to accept or refuse the cookie. If you have turned cookies off, you may be prevented from using certain features of the Website.
Disclosure of Information: Advertising
1. The Company uses some third parties to administer a limited set of advertisements on our Website and portals. During this process, none of your Personal Information is leaked. However, aggregate profile information, such as user community, may be used in the selection of advertising to make sure that it has relevance to the user. On some banner ads, an embedded pixel may be present, and while it does not associate with a cookie or other personal profile information, it may return session connection information that allows advertisers to better determine how many individual users have clicked on the ad banner. We do not disclose your Personal Information to third parties for their marketing and advertising purposes.
2. The Website may provide third-party information and links to other websites that are not affiliates of or operated or controlled by the Company including but not limited to payment gateways or social networking websites. The Company is not responsible for any form of transmission, whatsoever, received by you from any third party website and accordingly does not make any representations concerning the privacy practices or other policies of such third party websites. Under no circumstances shall the Company be deemed to control or guarantee the accuracy, integrity, or quality of the information, data, text, software, sound, photographs, graphics, videos, cookies, messages or other materials available on such websites. Any user Information provided by you to such third-party websites shall be governed in accordance with the privacy policies of such websites and it is recommended that you review the privacy policy of such websites prior to using such websites.
3. We may disclose your Personal Information when required to do so by law or regulation, or under any legal obligation or order under law or in response to a request from a law enforcement or governmental agency or judicial, quasi-judicial or any other statutory or constitutional authority or to establish or exercise our legal rights or defend against legal claims.
4. We may disclose your Personal Information to law enforcement offices, third-party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.
Security Practices and Procedures
1. The security of your Information is very important to the Company. We use reasonable security measures, at the minimum those mandated under the applicable laws, to safeguard and protect your Information. You accept the inherent security implications of providing privacy to your Information shared with us and you will not hold us responsible for any breach of security or the disclosure of Information unless we have been grossly and wilfully negligent.
2. We may enter into agreement with third parties (in or outside of India) to store your Information. These third parties may have their own security standards to safeguard your information or data and we will on commercial reasonable basis require such third parties to adopt reasonable security standards to safeguard your information/data.
3. Notwithstanding anything contained in this Privacy Policy or elsewhere, we shall not be held responsible for any loss, damage or misuse of your Information, if such loss, damage or misuse is attributable to a Force Majeure Event. A “Force Majeure Event” shall mean any event that is beyond our reasonable control and shall include, without limitation, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, unauthorized access to computer data and storage device, computer crashes, breach of security and encryption, etc.
4. In the event of any breach of your Personal Information, the Company will, without unreasonable delay, notify you of it by email and take appropriate measures in compliance with the provisions of applicable laws.
Children’s Online Privacy Protection Act Compliance
1. We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act).
Miscellaneous User Rights and Discretion
1. All Personal Information provided to the Company by you have been voluntarily provided by you. You have the right to withdraw your consent at any time in writing by sending an e-mail to us at hi@tutor.com.co, in accordance with the terms of this Privacy Policy. However, please note that withdrawal of consent will not be retrospective in nature and shall be applicable prospectively. In case you do not provide your Personal Information or consent for usage of your Personal Information or subsequently withdraw your consent for usage of the Personal Information so collected, the Company reserves the right to discontinue the services for which the said Information was sought.
2. You can review, modify, add, correct or update your Personal Information on a regular basis. When you update information, the Company will keep a copy of the prior version for its records. However, we are not responsible for the authenticity of the Personal Information provided by you.
3. You agree and acknowledge that certain data or information cannot be corrected or deleted or is prohibited to be deleted as required under any applicable law, law enforcement requests or under any judicial proceedings. In respect to such data or information, the aforementioned rights will not be available.
4. The Company may, if you prefer, send direct advertisement mailers to you at the address given by you. You have the option to opt-out of this direct mailer by clicking on the unsubscribed link option attached to the e-mail.
5. Although the Company provides full security and secrecy to your Personal Information, we urge you to be careful with sharing of your Personal Information with any third party claiming to be related to the Company on separate emails/phone calls etc. The Company disclaims any and all liabilities towards any such claims that have arisen due to your own negligence or willful misconduct and the Company takes no responsibility for the same.
6. This Privacy Policy may be amended/updated from time to time. Upon amending/updating the Privacy Policy, we will accordingly amend the date above. We suggest that you regularly check this Privacy Policy to apprise yourself of any updates. Your continued use of the Website or provision of data or information thereafter will imply your unconditional acceptance of such updates to this Privacy Policy.
7. We and our affiliates may disclose or transfer some or all of your Personal Information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity, or re-organization, amalgamation, restructuring of business. When such transactions occur, then the other business entity (or the new combined entity) will be required to follow this Privacy Policy with respect to your Personal Information.
8. You hereby acknowledge and agree that this Privacy Policy:
  1. is clear and easily accessible and provides statements of the Company’s policies and practices with respective to the Information;
  2. provides for the various types of personal or sensitive personal data of information to be collected;
  3. provides for the purposes of collection and usage of the Information;
  4. provides for disclosure of Information; and
  5. provides for reasonable security practices and procedures.
9. The Company respects your privacy and if you do not want to receive any kind of communications from tutor.com.co or have any grievances to share, please report to: hi@tutor.com.co.

Grievance Officer

In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:

Uves Khan
tutor.com.co
Dodhpur, Aligarh,
Uttar Pradesh, India, 202001.
Email: hi@tutor.com.co
Queries related to the Privacy Policy

If you have a query, concern, or complaint in relation to the collection or usage of your personal information under this Privacy Policy, please contact us at hi@tutor.com.co.

Updated August 14th, 2024